Questions and answers
Frequently asked questions
What TopNote covers, how e-invoicing works in Saudi Arabia, what setup involves, and what it costs. If your question is not here, our team will answer it directly.
Getting started
What TopNote covers and how quickly you can begin.
What can I manage with TopNote?
Invoices, quotations, sale returns, purchases, products, customers, vendors, payments, expenses, accounting, and business reports, all from one system, so every document updates the same set of figures.
How long does setup take?
Most businesses can start the same day. Our team can also help prepare your product list and initial settings.
Do I need technical knowledge to use it?
Not at all. TopNote is designed for busy business owners, not IT experts. If you can use a smartphone, you can use TopNote. And our local support team is always one message away.
Can I use TopNote in Arabic?
Yes. The system and the printed documents support English and Arabic, and an invoice can be printed in either language or in both together.
E-invoicing in Saudi Arabia
How tax invoices, QR codes and returns are handled.
Does TopNote support ZATCA e-invoicing?
TopNote supports Phase 1 invoice generation and Phase 2 integration workflows, including the required tax invoice fields and QR codes. Final configuration depends on your business and its ZATCA onboarding status.
How are sale returns handled?
A sale return is issued as a credit note that references the invoice it reverses, and it is reported the same way an invoice is, so your records and ZATCA stay in agreement.
Can I connect TopNote to my existing business system?
Integration options depend on your existing system and workflow. Contact our team to review your requirements.
Plans, data and support
Pricing, data protection and where to get help.
What is the difference between Essential and Advanced?
Essential covers invoicing, purchases, payments, expenses, accounting, and reports. Advanced adds inventory, barcodes, stock transfers, multiple locations, and retail and restaurant operations. Compare the plans.
What does it cost after the offer?
The regular price is 999 SAR/year. Right now you can lock in the limited-time rate of just 499 SAR/year: all features included, no per-invoice fees, no hidden charges.
How is business data protected?
The platform uses access controls, encrypted connections, and regular backups. Access should be limited to authorized users in your organization.
How do I get help if something goes wrong?
Signed-in users can raise a support ticket or use the in-app chat, and anyone can message the team on WhatsApp.
Still have a question?
Tell us what your business does and we will answer it directly, in English or Arabic.